Frequently asked questions
What to know before you start.
Straight answers about the assessment, costs, maintenance, automation and how far we go with artificial intelligence.
What does the initial assessment involve?
Tell us how you work, what takes up your time and which tools you use. We recommend what to improve first and whether to connect what you already have or build custom software. It is free and you are under no obligation to hire us.
Do we need to use artificial intelligence?
No. Sending reminders or updating information usually only needs automation with clear rules. We use AI where it helps interpret emails, organise requests or answer enquiries.
Who decides at each step: the system, AI or a person?
We agree this with you. For example, a reminder can go out automatically, an AI agent can organise an email and a quote can require your approval. We define the rules and limits for each step, and decisions are recorded.
Are there monthly costs?
It depends on the system. Some external services have their own cost, and support is contracted separately. Before we build anything, we set out the two in writing so there are no surprises.
Can we run it ourselves afterwards?
In many projects, yes. Handover includes training and documentation for everyday use. We also agree which adjustments you can make yourselves and which need support.
What are OnTrain and OnChats?
They are two products we developed and maintain. OnTrain helps personal trainers manage their clients. OnChats handles enquiries and prepares sales follow-up. You can explore them on their websites; software for your business is designed around your own needs.
Do you work with any company?
We're the best fit when there are processes, requests or tools to organise. Before proposing anything we check whether there's real room for improvement; if there isn't, we say so.
Can you improve a website I already have?
Yes. We can improve the structure, the messaging, the forms, search visibility and the connection with your internal process without rebuilding it from scratch, if that isn't needed.
Can you automate appointments, messages or internal tasks?
Yes. Reminders, notifications, sorting requests, tasks, emails or keeping internal information up to date. And everything is logged: a person can review what has been done or stop the process at any time.
Is maintenance compulsory?
It depends on the project. When tools are connected or tasks are automated, we recommend support to resolve problems and keep them up to date. Before you hire us, you know what it includes, what it costs and what your team can manage.
What happens to our data?
The project data is yours. We work with minimal access, we don't use it to train models, and when we finish it's handed back or deleted. We set this out in writing in each project's contract.
What does a custom project cost?
It depends on what needs building and connecting. As a guide, automating one task starts at €300 and a custom application at €3,000, excluding VAT. After the assessment, we propose the scope, phases and quote in writing, with maintenance and external services set out separately.
Do we need to replace the tools we already use?
Not necessarily. We first review what works and what is missing. We can connect your email, spreadsheets or invoicing software, or improve one part of the process without replacing everything. If changing something makes sense, we explain why.
Can't see your question?
Write to us and we'll answer. And if you'd rather look at it with your own case in front of you, the assessment is free.